Mortgage Underwriting Manager

Mission Loans is seeking an experienced mortgage Underwriting Manager to join our team.  As an Underwriting Manager, your primary mission is to lead and inspire your team to effectively manage their loan pipeline, ensuring timely evaluation and decision of borrower loan qualification.  Enable and monitor team performance against published service levels and productivity, compliance, and decision quality goals; ultimately delivering a best-in-class customer experience.
 

Compensation: $95,000-$120,000 annually, depending on experience.

Location: Remote-Must reside within the U.S.

 

PRIMARY DUTIES & RESPONSIBILITIES:

• Lead a team of up to 15 underwriters and underwriting assistants.
• Oversee team pipeline execution to ensure (i) timely evaluation and decision of borrower loan qualification, (ii) team performance against published service levels, decision quality and productivity goals (iii) loans are underwritten in compliance with regulatory and company guidelines, policies and procedures and (iv) team delivery of a best-in-class customer experience.
• Monitor, prioritize, and assign pipeline to strategically plan upstream/downstream load balancing to enable the team to meet and exceed published SLAs and maintain compliance timelines/guidelines.
• Work closely with production, processing, and funding peers to help resolve escalated/complex issues (i.e., loan qualification, customer complaint, loan scenario/restructure, post-closing conditions, etc.), design creative solutions, and execute resolution to ensure the optimal customer experience.
• Develop and retain a team of high-performing, motivated staff by recruiting, hiring, and onboarding qualified team members, and demonstrating continued engagement/accessibility through regular coaching to support professional development unique to the individual.
• Carry out and communicate to the team any changes to: (i) business and/or technology flow, (ii) regulatory and agency/investor guidelines, and (iii) company policies and procedures to ensure timely, effective adoption/change management.
• Review monthly quality and compliance findings and reports (i.e., quality control, compliance audit, agency/investor conditions), research problem incidents, define relevant course of action, and oversee timely, effective resolution. 
• Lead performance management activities such as: (i) set performance standards and evaluate individual performance, (iv) provide candid, positive and constructive feedback, and (iv) recommend personnel actions, as relevant.
• Manage and monitor the offshore UW team. 
• Operate with a goal to ensure the team meets and exceeds customer expectations.
• Operate in a manner that promotes team production of quality loans, compliant with lending laws and company policies.
• Monitor and maintain team productivity and quality performance at or above required goals. 
• Perform other duties, projects, and responsibilities, as assigned.

SKILLS & ABILITIES:

• Subscribe to the mission of creating a truly customer and team member-centric environment.
• Love to come into work every day and win.
• Highly motivated, self-starter with the ability to work independently under minimal supervision, and as a team player.
• Ability to motivate others to meet their job expectations and goals.
• Demonstrated cooperative, collaborative partnership with colleagues and team members.
• Superior pipeline management; ability to forecast, prioritize, and plan for/schedule upcoming workloads.
• Clear, effective interpersonal skills, written and verbal communication skills.
• Ability to work in a fast-paced, multi-tasking environment and manage multiple deadlines.
• Strong analytical, problem-solving, and creative thinking skills.
• Strong organization, follow-through, and time management skills.
• Excellent attention to detail with commitment to accuracy and quality.
• Dependable, responsible, and able to use good judgment.

QUALIFICATIONS & EXPERIENCE:

• Bachelor’s degree preferred.
• 5+ years of underwriting and/or credit policy experience in a high-volume mortgage setting.
• Understanding of end-to-end mortgage origination, fulfillment, and post-closing process.
• Extensive knowledge in the following loan programs/products:  conventional, FHA, VA, refinance, and purchase, a plus – jumbo & non-QM.
• Thorough understanding of agency & investor underwriting guidelines, policies, and procedures.
• Advanced knowledge and responsibility for compliance with state and federal regulations applicable to loan fulfillment.
• Expert knowledge of Desktop Underwriter (DU) & Loan Prospector/Loan Product Advisor (LP/LPA).
• Advanced math skills; adept at calculating income from salaried and self-employed borrowers, qualifying ratios, and other relevant loan calculations.
• FHA DE certification and/or VA SAR certification.
• Basic proficiency in Microsoft Office products (Excel, Word, PowerPoint, etc.).
• Experience with Byte, a plus.

Other Duties: This position profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may be asked to perform additional related duties, as assigned, in order to meet the needs of the organization. 

Mission Loans, LLC. is proud to be an Equal Opportunity Employer. Mission Loans does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Notice to Agencies: Mission Loans, LLC. (the "Company") has an internal recruiting department. Mission Loans, LLC may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters ("Agency"). Agencies are hereby specifically directed NOT to contact Mission Loans, LLC. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Mission Loans, LLC. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. Mission Loans, LLC. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Mission Loans, LLC. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

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